REMINGTON PHARMACEUTICALS UK General Privacy Notice

United Kingdom

Privacy Policy
Last Update: Nov 30, 2022

About this information

Please note that the audiences of this privacy notice are defined as individuals including users, visitors, members of the general public, HCPs, and/or any other audiences that interact with the digital content present within Remington UK Pharmaceuticals website(s) and/or social media pages and/or any other electronic documents that are created and disseminated by Remington UK Pharmaceuticals.

We value and understand the importance of your data privacy. Our privacy policy is in accordance with GDPR (General Data Protection Regulation) UK principals. Our data systems are carefully standardized to ensure that your personal information is treated with the utmost care. Data collection and processing intent is strictly adherent to lawfulness, fairness, transparency and is done so for a specific and limited purpose only. Data collection is limited to only intended essential need and no more. All data sources are routinely validated to ensure accurate collection and/or rectification of inaccurate data. Data is stored for a limited time only and does not include storage for longer than necessary. Data captured and/or stored is treated as strictly confidential and is not shared with any individual/ person/ or party unnecessarily or without unexplained and/or unstated intent. All information gathered is protected against any unauthorized or unlawful processing and/or accidental loss or damage. We at Remington UK Pharmaceuticals hold ourselves accountable to recognized data privacy laws and standards where we operate. However, where local laws or regulations require that we process information differently, or refrain from such processing, we will always comply with the applicable local law.

Our privacy notice tells you what personal information we collect and how we collect it. It explains what we use your personal information for and how we protect your personal information and keep it safe. This privacy notice explains our general practices.
Personal information means any information or piece of information which could identify you either directly (e.g. your name) or indirectly (e.g. a unique ID number).

Privacy Policy T&C

Privacy Policy Definitions of usage of words.

“Us”, “We”, “The Company” refers to Remington UK Pharmaceuticals.
“You” refers to all audiences visiting Remington UK Pharmaceuticals website.
This includes

  • Who collects and controls your information collected?

    Remington Pharmaceuticals UK Ltd. Registered in England No. 13065950, is the controller of your personal information.

  • Contact information and your privacy point of contact

    If you want to exercise your rights, have any questions about this privacy notice, need more information or would like to raise a concern, please contact…

  • What personal information do we collect about you?

    The personal information we collect, and process, may include:

    • Basic information – your name, surname (including prefix or title), alias, gender, age or date of birth, as well as your preferred language.
    • Contact information – information that enables us to contact you, e.g. your personal or business email, mailing address, telephone numbers and profile on a social media platform;
    • Technical and network activity information – information about your device and your usage of our websites, apps and systems, including your IP address, device ID, hardware model and version, mobile network information, operating system and other online identifiers, type of browser, browsing history, search history, access time, pages viewed, URLs clicked on, forms submitted, and physical location;
    • Product use – data related to your use of our products (including feedback), your purchase history and preferences, your interactions with us, your preferred method of communications with us, and services you may use;
    • Health information – your health status, health conditions you are experiencing and health information inferred from information that you have provided to us; and
    • Audio visual – photos, videos and voice recordings of you.

     

    You can choose not to give us personal information when we ask you for it. If you decide not to give us your personal information, it may restrict our relationship with you. For example, we may not be able to provide you with the services that you have requested.

  • How do we collect your personal information?

    Directly from you when you:

    • Create an account and profile on one of our websites, or apps;
    • Register with us;
    • Use our websites, apps and systems;
    • Share or use your social media profile to contact GSK;
    • Sign up with us to receive promotional material;
    • Engage with one of our sales representatives;
    • Get in touch for support or to provide feedback;
    • Attend an online event such as a webcast;
    • Respond to any surveys that you may choose to participate in;
    • Share adverse events or medical information enquiries with us; and
    • Attend offline meetings, such as advisory boards or conferences.

    From other sources:

    • Publicly accessible sources;
    • Joint marketing partners;
    • Marketing vendors;
    • Healthcare provider directories;
    • Events management agencies;
    • Social media platforms; and
    • When you interact with us online

     

    If you connect your social media account to our websites, or apps, you will share certain personal information from your social media account with us. This may include your name, email address, photo, list of social media contacts, and any other information you make accessible to us when you connect your social media account to our websites, or apps.

     

    We also combine information about you from various sources, including the information you provide to us and personal information, which is collected during your relationship with us.

  • How do we use your personal information?

    All usage of information collected and its intent is as explicitly mentioned below. Please note that all information gathered and its aforementioned usage is as per the essential business needs of our company and no more.

  • Relationship Management
    • Offer our products and services to you and manage our interactions with you;
    • Offer website- digital based services such as company owned video-content streaming, employment opportunities and/or other corporate communication;
    • Identify you and authenticate your access rights access to our websites and other systems (this may not be applicable on the current website version but may become pertinent to future versions and modes of communication;
    • Respond to your queries and provide you with information when you request it or when we believe our products and services may be of interest to you. Please note that no marketing collaterals or materials designed to inform you about our company and our products (including brochures, email updates, newsletters) shall be shared with you without your prior consent, which you can revoke at any time as per your needs;
    • Gauge your feedback via voluntary participation that you consent to. Such communication may be used for research, marketing and/or other misc. business needs that shall be explicitly highlighted at the time of warranting your consent;
    • Create a personalized communication experience between you and Remington UK Pharmaceuticals so that accessing and understanding information shared becomes more convenient for you;
    • Undertake data analytics and audience based market research to improve how we interact with you via our communication, products and services.

    Process and Operations Management

    • Manage data security, network security and information systems processes;
    • Manage our operational systems and processes to better optimize them and enhance their performance;
    • Using processed information to run analysis for reporting, analysis and actionable purposes;
    • Repare and perform management reporting and analysis, including analytics and metrics;
    • Maintain information records about our relationship with HCPs and/or other audience members visiting and interacting with us digitally;
    • Manage the integrity and validity of our systems and processes via audits, data synthesis and data based decision making that help us conform to high standards of working;
    • Perform data analyses, auditing and research to help us deliver and improve our digital platforms, content and services

    Misc. Purpose

    • Law abidance in accordance with regional or local laws wherever applicable and/or as specifically directed by the relevant governmental or regulatory body;
    • Prompt communication that alerts and informs prospective current or future audiences of any terms and condition changes that may take place;
    • To, within reasonable means, defend Remington UK Pharmaceuticals and our interests against any litigation and/or potential threat;
    • To moderate the digital platforms on which we operate and ensure that our interactions with our audiences remain safe as per the legal, regulatory and audience digital safety standards set internationally and/or otherwise specified;
    • To gain insights and feedback on our products and services in order to correct or improve them, by analyzing information from external sources such as Google, Facebook and Twitter (and others);
  • Do you have to give us the personal data we ask for?

    As voluntarily interacting with us and our content that is in some way/shape or form either created, curated, moderated, managed and/ or published by us, you willingly choose to share certain types of digital data that makes our communication connection possible. Any additional sharing of personal data that may be prompted is based completely on your discretion as you reserve the right to not share it. However, this will impact the way in which provide our product and services experience to you.

  • Do we process data about you without any human intervention at all?

    No, we do not make any automated decisions solely on automatic processing. This includes audience profiling and/or identification and handling of information that highlights attributes considered as personal to you.

  • How long are personal data stored?

    As different types and forms of data is collected and processed, there is no one uniform retention policy. Depending on the nature of the data stored, the retention period may vary. The data storage timelines are dependent on the following attributes; as long as said data is:-

    • Necessary as per business needs.
    • Necessary as required for us to perform our business tasks as highlighted in the section “usage of personal information”;
    • Necessary as per your consent;
    • Necessary as per data management, processing and storage regulatory policies
  • Do we share your personal data with third parties?

    Yes, but within a stringently defined, limited, and business relevant context only. Data sharing will be limited to undertaking a set of defined business functions that allow us to operate. Parties with whom we may share data include:-

    Our business partner(s)

    This includes sharing data that enables us to carry out our business functions and service you, including but not limited to, order fulfilment, effective handling of customer or medical practitioner queries, administrative purposes, operational purposes and/or to meet any commercial or legal requirements. Business partners include suppliers, distributors, affiliates and subsidiaries of Remington UK Pharmaceuticals, strategic business partners and servicing agencies. The business partner(s) will be subject to contractual and other legal obligations to preserve the confidentiality of your data and to respect your privacy, and will only have access to the data they need to perform their functions.

    Regulator(s)

    To government, police, regulators or law enforcement agencies if, at our sole discretion, we consider that we are legally obliged or authorized to do so or it would be prudent to do so;

    Misc. Parties

    As part of due diligence relating to (or implementation of) a merger, acquisition or other business transaction we may need to disclose your data to the prospective seller or buyer and their advisers.

  • What are your rights?

    Right to access and obtain a copy of your personal data

    You are entitled to request confirmation whether we process any of your personal data. Where this is the case, you may have access to your personal data and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your personal data.

    Right to correct your personal data

    If you can demonstrate that personal data we hold about you is not correct, you can ask that this data is updated or otherwise corrected.

    Right to be forgotten/have data deleted

    If we do not need to retain or process the data for any other reason, you may request that we stop or restrict the processing or delete (some or all of) your personal data.

    Right to object

    Remington UK Pharma’s processing of your data is based on its legitimate interest (and no other processing ground) or relates to direct marketing, you are entitled to object to our processing your data by reference to your particular situation.

    Withdraw consent

    To the extent our processing of your personal data is based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing based on your consent before the receipt of such withdrawal.

    If you want to exercise any of your rights, please reach out to us via email. If you contact us by email to exercise your rights, we may ask you to identify yourself before any action is taken at your request.

    Complaint

    Finally, you also have the right to submit a complaint to your relevant area/regional data protection authority.

  • How can you contact us?

    If you have any questions or concerns regarding this privacy policy or you would like further information about how we protect your personal data, please email us.

  • How do we handle changes to this privacy policy?

    The terms of this Policy may change from time to time. In case we publish any material changes to this Policy, we will make sure we contact you via our regular communication channels.

    Feedback

    We highly value your feedback so that we can service you better. To provide feedback on our privacy statement and policy, please reach out to us via email.

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